Employee FAQs
Please know that you are currently not navigating within your Envoy account. If at any time you require assistance or further details on any of these sections, please visit your Envoy account (app.envoyglobal.com) to start a chat with the Customer Experience team, who are happy to assist.
Envoy Customer Experience: Monday-Friday, 8AM-6PM CST
Live chat available within your Envoy account | customerexperience@envoyglobal.com
Live chat available within your Envoy account | customerexperience@envoyglobal.com
Legal Questions
If you are unsure on how to contact the attorney, or if you have questions about the Communication Center, this page will provide you with additional details.
Account Details
This section goes over the many features of your account, including completing your account profile, login information, and details around expiration dates.
Onboarding FAQs
Has your employer recently begun using Envoy as their immigration legal provider? This page can answer questions you may have about the onboarding process.
Dependents
Most of the time, spouses and children can apply for a non-immigrant or immFind more details here about how you can ensure your loved ones are included in your Envoy account and application processes.
Case Status
We know that tracking case progress is important. Find more information here on how to determine a case’s status within the Envoy platform, what to expect with case processing, and government processing times.
Questionnaire
The questionnaire is the first step for any new case with Envoy. Find more details on how the questionnaire works in your Envoy account.
Documents
Learn about the different document storage tools available within your Envoy account, as well as some tips on using those tools to stay organize and keep important documents ready for use.
Case Materials
The process to review Case Materials is an integral part of the Envoy process, allowing you or your employer to review the drafted forms and letters before case filing. Find more details on this process here.
Envoy Services
View this section for more information on services outside of employment-based case preparation, such as evaluation, translations, or family-based case information.
RFE Questions
Did you receive an RFE and would like more information on what to do next? We have some FAQs that will explain what an RFE is and how case processing will move forward.
Billing/
Payments
This section covers how you can make a payment, accessing invoices and receipts, and Envoy’s policies surrounding making payment.
Payments
Envoy Mobile
Envoy has a new mobile app! Click here for more information.