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Legal Questions
Find out more information on how to get your legal questions answered quickly using the Communication Center in your Envoy account.
How do I contact the legal team?
How do I create a new post for the legal team?
Can I schedule a call with the attorney?
How do I notify the legal team of international travels?
How do I notify the legal team that I’m moving to a new address?
Legal vs. Non-Legal Questions
Within your Envoy account, there are a few distinct parties involved in the immigration process. We want to ensure you get your questions answered as quickly as possible!
| Point of Contact | Support Provided | Contact Info | |
| Envoy Customer Experience (CX) | Non-legal questions
| Live chat in your Envoy account
Hours: Monday-Friday, 8am-6pm CST | |
| The Legal Team | Legal Questions (U.S.-inbound)
| Envoy Communication Center > U.S. Legal Services | |
| Envoy’s Global Team | Legal Questions (Global-outbound, non-U.S.)
| Envoy Communication Center > Global Services |
Still unsure who to contact? Start a live chat with Envoy Customer Experience and the team will direct you to the appropriate team.
How do I contact the legal team?
The legal team answers all legal questions within the Communication Center in your Envoy Global account. It provides a secure, consolidated space to communicate with the legal team working on the casework in your account. To access the Communication Center, use the quick link at the top right corner of your Envoy account. This icon is always visible, no matter where you have navigated within your account.
To send a message to the legal team, create a new message and select the relevant prompts. Employee users are unable to attach documents to Communication Center messages. If you need to provide the legal team with a document not currently requested in the case, post a message and they will add a placeholder to the existing casework for you to upload additional documentation.
The legal team responds to messages within 1-2 business days. If there are anticipated delays to responses, we will alert you so you can plan accordingly.
When the legal team responds to your message, you will receive an email notification from noreply@envoyglobal.com.
Note: Your employer has visibility into all messages posted to the Communication Center.
Urgent Legal Inquiries
Post a new message to the legal team using the Communication Center and then start a live chat with Envoy Customer Experience so the team can support with escalating the matter.
How do I create a new post for the legal team?
Within the Communication Center you have the ability to create a new post for the legal team. When creating a new post, ensure you choose the applicable prompts to correctly categorize your message. Selecting the correct category for your messages will ensure that your questions are routed to the correct legal team immediately.
The legal team requests that individuals upload all related and updated documentation to any cases or the Document Library so they can best advise you.
How do I schedule a call with the attorney?
We recommend posting legal questions to your Communication Center as this is the fastest way to receive a response from the legal team.
If the legal team recommends a call or if you believe a call is necessary, please contact Envoy Customer Experience to get started. Please provide the topics or questions that you’d like to discuss on the call and the team will ensure we have the necessary approvals from your employer to proceed with scheduling.
Calls are generally scheduled with you, your employer and the attorney about a week in advance.
How do I notify the legal team of international travel plans?
If you have plans to travel internationally, please post the following details to the Communication Center:
- Dates (or tentative dates) of your departure and return
- Destination
- Reason for your travel
The legal team will let you know if international travel is advised and inform you of any additional actions you may need to take. If needed, they’ll provide you with an overview of the visa stamping process and give you a list of suggested documents to carry with you when traveling.
Please ensure that the most updated documents related to your current status (such as I-797 Approval Notices, visa stamps, and CBP I-94s) are uploaded and available within your Envoy account. These documents will allow the legal team to most efficiently advise you on any travel questions.
How do I notify the legal team that I’m moving to a new address?
If your address within the U.S. is changing or has changed, USCIS must remain updated on where you reside. The legal team will advise on how you can take the appropriate steps, as well as any other action which may be needed by you. Please post the following details to your Communication Center:
- Your new residential address
- The date/tentative date of your move
Please also update your Account Profile so that this information populates into any new cases opened in your account. If you already have an open case and can no longer edit the questionnaire, please know that the legal team will also make an internal note when you post your updated address, and they will ensure that the forms for that case are drafted appropriately.