Billing/Payments 

This section covers how you can make a payment, accessing invoices and receipts, and Envoy’s policies surrounding making payment. 

How do I make a payment?

Can I split payment between cards? 

Making Payment by Wire Transfer/ACH or Check

I made payment, why is the invoice still showing as unpaid?

How can I view a receipt of my payment? 

When do I need to make payment? 

Why have I been delegated payment for a case? 

What happens if my credit card is declined?

Does Envoy offer any discounts? 

What are the charges associated with cases? 

Who do I contact if an adjustment needs to be made to my bill?

How does Envoy process refunds?

How do I make a payment? 

Any time a charge is delegated to you, you will receive an email notification from noreply@envoyglobal.com which contains the invoice. You can also view invoices and charges delegated to you from the Billing Center located in the Envoy platform.

You can access the Billing Center by logging into your Envoy account and navigating to the quick links located on the left side of your Envoy account, beneath your account profile.

Once you are in the Billing Center, select the Balances & Bills tab and you will see any outstanding balance that is delegated for you to make payment.

There are three methods to complete payment including Credit Card, Wire/ACH or Check.

Making Payment by Credit Card

1.  In the Balances & Bills tab, select all applicable balances that you’d like to make payment on using the check boxes to the left of the order shown below.
2.  After you have selected the applicable balances, select the Make a Payment button to proceed.
3.  Enter your Credit Card information and select Submit Payment as shown below
   Before or after completing payment, you will have the option to download the invoice. To download an invoice, you will see a menu option to the right in the line of payment as shown below.

Can I split payment between cards?  

Yes!  When making payment, you have the option to confirm the total amount you wish to pay within that transaction. At the bottom of the Make a Payment page, you can edit the Payment Amount you wish to make on the specific payment method. You would then need to repeat the Make a Payment process for any subsequent payment methods. 

Making Payment by Wire Transfer/ACH or Check

To make payment via wire transfer or check, please navigate to the Balances & Bills section of the Billing Center and use the link ‘Want to pay by Wire or Check?’

I made payment, why is the invoice still showing as unpaid?

Payments may take a few days to process, especially depending on how, when, and the amount of the payment. If the invoice is still showing up as unpaid after a few days, please contact Envoy Customer Experience.

How can I view a receipt of my payment? 

To view receipts for payments made on a case, follow these steps: 

1. Click into your Billing Center
2. Select the Payment History tab 
3. Click the interactive link next to the date you made payment; it indicates that you can download the receipt with a cloud icon  

When do I need to make payment? 

When an invoice is generated for a case, payment is due. We ask that you complete payment as soon as possible to avoid any delays. The legal team cannot send out a case to USCIS until payment is complete. 

If you know a case will not be sent right away, and the case is not urgent, then it is fine to make payment in installments that work best for you. Again, the case will be delayed if payment is not completed. 

If you have any questions or concerns about payment, please contact accountsreceivable@envoyglobal.com.  

Why have I been delegated payment for a case? 

Your employer determines if you or the company are responsible for the charges associated with any cases. If you feel that payment has been delegated incorrectly, and that your company should cover the costs, please contact your employer point of contact directly. Your employer can then notify Envoy of this update, and we will redistribute the charges upon their confirmation.

If your employer has previously confirmed to you that they will pay for the charges, then please forward any written communication to Envoy Customer Experience directly. The team can further assist you with the adjustment. That said, please know that Envoy will never re-delegate charges to an employer without direct confirmation from our primary contact or without confirmation in writing.

What happens if my credit card is declined?

If your credit card is declined, please try to pay using a different card or another form of payment. You’re also welcome to try to complete payment using a different browser and double check the credit card information entered. If you’d like Envoy Customer Experience  to try completing payment on your behalf, you’re welcome to call the team at 833-582-0388 and provide your payment information over the phone.

Does Envoy offer any discounts? 

The pricing for all cases with Envoy are determined between Envoy and your employer when they decide to begin using Envoy’s services. No further discounts can be provided. Please contact accountsreceivable@envoyglobal.com if you have any questions/concerns about making a payment.

What are the charges associated with cases? 

Envoy does not charge our customers like a traditional law firm. Instead of hourly charges, you will often see the below line items on your bill from us: 

• Case Charges cover the legal team’s preparation of a case; this includes their review of the case and their preparation of the forms, as well as any conference calls deemed necessary. This allows us to charge a flat fee for legal services and to quote you with pricing before a case is opened.
• Filing Fees are required by and sent to the government. Envoy will provide the legal team with any filing fee checks directly to ensure cases are prepared as efficiently as possible.
• Shipping Fees are added to every case which must be mailed to USCIS. We always send Petitions with overnight shipping via FedEx to ensure cases arrive to USCIS as quickly and reliably as possible.
• Materials Charges will appear if Envoy has completed any add-on services for you, such as translations or an education evaluation.

Who do I contact if an adjustment needs to be made to my bill?

If a payment adjustment is needed, please contact Envoy Customer Experience to provide information on next steps.

How does Envoy process refunds?

If a case is cancelled, then it will be subject to the following refund policy. Envoy Global processes refunds based on the case status immediately prior to cancellation. The chart below details the percentage of refund at each case status.