Envoy has several teams committed to helping organizations manage their immigration programs with ease.
Our leadership oversees service delivery and ensures goals and expectations are consistently met. The Customer Relationship team serves as the day-to-day contact for any nonlegal questions related to a case, and our Customer Experience team fields all nonlegal questions from foreign national employees.
Envoy’s relentless focus on the employee experience shows in our net promoter score. With 75+ considered to be a world-class result, law-related service providers on average top out at 25 on this recognized gold standard for measuring customer loyalty for businesses of all types. Consistently scoring above 75, our clients overwhelmingly would recommend Envoy (and often do!) to a friend or colleague.
Available When You Need Us
The Customer Experience team is available during business hours to answer nonlegal questions by phone, email or through Envoy’s live chat feature.
Accessible at the bottom right of an account.
The Customer Experience Team can help with most questions about using your account, which includes uploading documents, posting questions to the legal team, etc. They can also help to open dependent visa cases. All legal questions should be directed to the attorneys at one of the two U.S. Law Firms who provide services through the Envoy Platform in your Communication Center.
- Coordinate onboarding initiatives with all internal and external stakeholders
- Ongoing feature training
- Provide regular account overviews
- Provide custom reports
- Proactive outreach concerning case workflow notifications or urgent matters
- Coordinate weekly and monthly check-ins with main contact
- Answer billing questions
- Conduct Quarterly Business Reviews to provide detailed insights into a customer’s immigration casework