Phone: 833-582-0388 | customerexperience@envoyglobal.com
Introduction to Envoy Global
Find out more information on what you can expect when logging in to the Envoy Global platform for the first time and who you’ll be working with in your account.
Envoy Customer Experience (CX)
Where should I direct my questions?
Working with your employer and the legal team in your Envoy account
How do I access my account for the first time?
When will a new case be opened in my account?
Introduction to Envoy Global
Envoy Global is an immigration services provider offering a technology platform that makes it seamless for companies to hire and manage an international workforce. The Envoy platform also offers a company’s foreign national employees direct access to the legal team through the Communication Center, visibility and updates on case processing, and access to manage important immigration documents and information.
Introduction to the Envoy Global Platform
Legal Services
The legal team is a U.S.-based law firm that provide legal services using the Envoy Global platform. The legal team completes case preparation, tracking of casework, and responds to legal inquiries within the Envoy platform.
The legal team offers a full scope of legal services to support non–immigrant and immigrant employment-based immigration matters, including but not limited to H-1B, H-2B, L-1, Es, Green Cards, Outstanding Researchers, Extraordinary Ability and related dependent visas.
Global Services
Envoy’s Global Team manages immigration legal inquiries, along with case strategy, preparation, and filings for non-U.S. inbound immigration filings. Supported by teams in seven international regional hubs, the Global Team manages cases for clients located all over the world.
Envoy’s Global immigration services include, but are not limited to, work and residence authorizations, business visas, other consular services, and permanent residency requests.
Envoy Customer Experience (CX)?
Envoy Customer Experience (CX) is the dedicated support team who will assist you with non-legal questions throughout your immigration process including account access, platform navigation, case status updates, etc. Live support from the team is available Monday-Friday 8am-7pm CST. We encourage you to start a live chat in your Envoy account for immediate support.
Where should I direct my questions?
Within your Envoy account, there are a few distinct parties involved in the immigration process. There is the legal team, the CX team, and your employer. If you are on a student-based status, your Designated School Official (DSO) may be your best point of contact for some questions. The table below details who can answer specific types of questions:
| Point of Contact | Support Provided | Contact Info | |
| Envoy Customer Experience (CX) | Non-legal questions
| Live chat in your Envoy account
Hours: Monday-Friday, 8am-6pm CST | |
| The Legal Team | Legal Questions (U.S.-inbound)
| Envoy Communication Center > U.S. Legal Services | |
| Envoy’s Global Team | Legal Questions (Global-outbound, non-U.S.)
| Envoy Communication Center > Global Services | |
| Employer’s Immigration Program Manager | Company policy | Your primary immigration contact at your company | |
| Designated School Official (DSO) | Student-based immigration questions
| Contact your university |
Still unsure who to contact? Start a live chat with Envoy Customer Experience and the team will direct you to the appropriate team.
Working with your employer and the legal team in your Envoy account
The Envoy Global platform provides a comprehensive platform for your employer to work with the legal team and manage its employee’s requiring sponsorship.
Since your employer has retained the legal team to complete their immigration casework, the legal team represents the company for any primary immigrant (green card) or non-immigrant (H-1B, L-1A, etc.) filings where the company is the petitioner. This means legal questions posted to the Communication Center will be visible to your employer. Additionally, the legal team is unable to address questions that would impact their legal relationship to your employer such as questions pertaining to you wanting to find a new employer if you were to quit, among others.
Visibility will be restricted to your employer for casework where they are not listed as the petitioner. These cases include dependent filings for your family members and certain approved family-based cases. In these instances, the cases are not visible to your employer, and you will have access to all related documentation.
How do I access my account for the first time?
To access your new Envoy account, you will first need to accept the account invitation emailed to you from noreply@envoyglobal.com.
- Accept the account invitation within 72 hours, otherwise it will expire.
- If your account invitation expires, start a live chat on the login page and Envoy Customer Experience will assist. Login page: https://app.envoyglobal.com/client/auth/login
- Add noreply@envoyglobal.com to your email contacts to ensure you receive important account and case updates in your Inbox.
When will a new case be opened in my account?
Your employer will work with the legal team and their Envoy Account Manager to open new casework in your account as needed. Your employer will work with the legal team to review upcoming expirations to ensure cases are opened with adequate time to prepare and file.
When a new case is opened in your account, you will receive an email notification from noreply@envoyglobal.com. If you have questions on when a specific case will be opened in your account, we recommend contacting your employer’s immigration contact directly.
If your employer recently retained the legal team to manage their immigration casework, then our Onboarding team will work with your employer to ensure pending casework from previous counsel is captured in your account.
If you have any Dependents (spouse or children under the age of 21) who will require sponsorship, we encourage you to create profiles for them in your account and add any relevant information or documentation.
My company just joined Envoy – Will my documents from prior counsel be transferred? Will pending casework be transferred to my Envoy account?
When a company begins working with Envoy Global, our onboarding team coordinates with your employer and prior counsel to obtain legacy documentation. As they receive documents from prior counsel, the team transfers the appropriate documentation to the Document Library and updates your Account Profile.
The Onboarding team will work with your employer to quickly transfer all information. If there’s documentation you have available that has not yet been transferred, we recommend updating your Account Profile and uploading your most updated documentation to the Document Library at your earliest convenience.