Account Details 

This section goes over the features of your account, including completing your account profile, login information, and details around expiration dates.

How are new cases opened in my account?

Do I need to update all sections of my Envoy profile? 

How do I view the relevant expiration dates in my account?

Can I invite another user to my account? 

How do I reset my password?

I forgot my password and am using single sign-on (SSO) to login – what can I do?

I’m unable to log back into my account – what can I do? 

Can I add a profile picture? 

How are new cases opened in my account?

Your employer will work directly with the legal team to determine any cases that need to be opened in your account for you. Please know that you are not able to open a case in your Envoy account  If your employer has questions or requires assistance opening a case, they will work with their Envoy Customer Relationship Manager directly.

If you have dependents that require sponsorship, an additional case may be needed for them. If you require legal assistance to confirm what type of case may be needed, you can reach out to the legal team in the Communication Center. If you and the legal team determine that a case is needed, then your employer or Envoy   will assist. If your employer confirms that you are responsible for any charges, the Customer Experience team will share the details with you before they proceed with opening a case. 

Do I need to update all sections of my Envoy profile?

There are five main sections within your Account profile, and we encourage you to review and ensure they are always updated:

• Personal: Contains your basic information and your address. If your address within the U.S. changes, please post to your  Communication Center so that the legal team can confirm if any further action is needed.
• Job:Reflects the details of your current position. Your employer is responsible for making any updates to this information; however, this section is visible for your review.
• Visa Status:Prompts for information regarding your current status. You can enter a US visa status or a Global status here. Note that you will always need to upload any corresponding documents in order to save your current status with your current expiration dates.
• Identification: Prompts for passport details. You may add passport details for multiple passports if applicable.
• The I-94 Travel Log: If you have a U.S.-inbound visa status and have completed the Visa Status and Identification sections, then this section will become available. When all the relevant information is saved, this section will enable links directly to the USCBP website so that you can import your travel history and any updated I-94. If you only have a Global status, then this feature would not appear for you.

How do I view the relevant expiration dates in my account?

Throughout the immigration process, you will be able to view important expiration dates related to any visa status that you obtain. When the expiration dates are set, it will trigger reminders from the platform when an important date is approaching. If you have questions pertaining to upcoming expiration dates, please post to your Communication Center.

Can I invite another user to my account?

If you would like to invite any of your dependents to have account access, then you are welcome to do so. Dependent users have the same access to an Envoy account as the primary user. To invite another user:

1. Navigate to your Account profile  
2. Click into the Dependent section 
3. Create a profile for the dependent who should have access OR:
4. Check that the dependent’s email ID is updated within Basic Details 
5. Click on the meatball menu to the far right of their profile and click Send Invite

The new user will receive an email invitation from noreply@envoyglobal.com with a link to log in to your account. This link will expire after 72 hours. 

All email notifications from the Envoy platform will come from noreply@envoyglobal.com. We encourage you to add this email ID to your contacts so that these notifications do not land in your spam, junk, or clutter folders.

How do I reset my password? 

You can reset your password from either inside of your account, or from the login page.

From your account: 

1. Access the drop-down menu from the profile icon at the top right of your account 
2. Select My Account 
3. Enter your current and new password 

From the account login page: https://app.envoyglobal.com/app/login 

1. Click Forgot your password?
2. Enter the email address you use to log into your account and submit 
3. Check your inbox for a password reset email from noreply@envoyglobal.com
4. Click the link within the email to set a new password 
5. Confirm your new password (note that it must be a password you have never used before) 

All email notifications from the Envoy platform will come from noreply@envoyglobal.com. We encourage you to add this email ID to your contacts so that these notifications do not land in your spam, junk, or clutter folders.

After you set a new password, you should be able to use it immediately. If you continue to experience any login issues, please contact Envoy Customer Experience.

I forgot my password and am using single sign-on (SSO) to login – what can I do?

Single sign-on (SSO) allows a user to log into the Envoy platform using the same login credentials that they use for their company computer. SSO is available based on your employer’s preference. If your employer uses SSO to log into the Envoy platform, and you need to reset your password, please contact your company’s IT Administrator to assist.

If you have questions regarding whether you can log into the Envoy platform using SSO, please contact Envoy Customer Experience.

I’m unable to log back into my account – what can I do? 

We’ve listed some troubleshooting steps below. However, we always recommend reaching out to Envoy Customer Experience if you have any issues logging in by starting a live chat from the login page (app.envoyglobal.com).

Common troubleshooting steps: 

• The Envoy platform works best with Google Chrome and Mozilla Firefox browsers, respectively. Please ensure you are using one of these browsers when logging into your account. 
• Clear your cache and cookies – this action can resolve many issues when using your account, including login.
• Double-check that you are entering the correct email ID
• Remember that you should be logging into the account with the email address where you receive notifications from Envoy. 

If you no longer work with your employer who opened your Envoy account, or if your employer has proceeded with another counsel for their immigration needs, your account access may be suspended. If you believe this might be the issue, please reach out to your employer point of contact directly.

Can I add a profile picture? 

To add a profile picture, go to your account homepage and click the photo icon on your profile. You will see a camera icon appear which will allow you to select an image from your computer to upload. Once selected, the photo will be visible in your account.