When creating a case:  If Premium Processing is an option, you’ll see it appear as an add-on when opening a case. Turn Premium Processing on by clicking the toggle button. If a case is already opened: Select the employee’s case from the Visa Organizer. When you click into the case, you will find a link to the...Continue Reading

If a form or letter is ready for review and you would like to assign its review to an employee, you can delegate it. To delegate a form or letter: Click on the action item for the form or letter you would like to delegate In the reviewer column, click the button that indicates the company...Continue Reading

To set up and customize your email notifications: 1. Log in to your account 2. Hover over your name (top right) and click on Notifications 3. Go to the Settings tab and adjust your email notification preferences 4. Click on Save Settings If you need assistance setting up your email notifications, please contact your Customer Relationship Manager or...Continue Reading

If you would like to cancel a case that was opened in your account, please contact your Customer Relationship Manager or Customer Support. If you need additional assistance, the Envoy Customer Support team can help. You can contact us at 1-855-739-8472 or 1-312-964-6499 or via email at customersupport@envoyglobal.com.Continue Reading

If an employee will be responsible to pay for charges associated with a case, you can take these steps to assign charges to him or her: If the case isn’t open yet, you will have the option of distributing charges as you open it.  You can select “The employee will pay some or all fees associated with this...Continue Reading

To store a credit card’s information in your Envoy account, you can take these steps: In your Division account, click the “Settings” link in the left sidebar Under the “Preferences” tab at the top of the page, you will see “Stored Credit Cards” Click “+Add Stored Credit Card” Enter the card information and click “Save”...Continue Reading

The Envoy-retained attorneys upload copies of case filings and approval notices to the Reference Documents section of an employee’s Envoy account once they are finalized or received.  By default, these documents are visible to HR only. We know that employees sometimes request copies of these documents from their HR user, so we are working on a...Continue Reading

Companies may have multiple individuals working with employees during the immigration process.  To add a colleague as an administrator of your Envoy account, you’ll need the name, email address, and phone number of the new contact. Here’s how to add a new user: From your Dashboard, select “Manage Users” from the left navigation bar. Click...Continue Reading

Filling out the online questionnaire is the first step of the visa application process with Envoy.  There is a section for you and a section for your employee.  In order for the law firm to begin work, the whole questionnaire must be completed and submitted. The information you provide in the questionnaire will allow the...Continue Reading

After the law firm reviews your submitted questionnaire, they will prepare the forms and/or letters needed.  When it’s time for forms and letters to be reviewed, the attorneys will update your Action Items list. To review a form: Navigate to the Forms & Letters by clicking the link in your Action Items list. Click on the hyperlinked...Continue Reading