Board of Directors

Karen Gordon Mills
Vice Chair

Karen Gordon Mills has been a member of our board of directors since 2014. She has served as a member of the Audit Committee and the Compensation Committee of the board of directors since 2015. Ms. Mills is a Senior Fellow at the Harvard Business School and a leading authority on U.S. competitiveness, entrepreneurship and innovation. She was a member of President Barack Obama’s Cabinet, serving as the Administrator of the U.S. Small Business Administration from 2009 to 2013. 

Ms. Mills is President of MMP Group, which invests in financial services, consumer products and technology-enabled solutions. She is Chair of the Advisory Committee for the Private Capital Research Institute and serves as a co-Chair of the Bipartisan Policy Center’s Main Street Finance Task Force, as well as a member of the Council on Foreign Relations and the Harvard Corporation, Harvard’s highest governing board.

In Obama’s Cabinet, Ms. Mills served on the President’s National Economic Council and as a key member of the White House economic team. At SBA, she led a team of more than 3,000 employees and managed a loan guarantee portfolio of over $100 billion. Mills is credited with turning around the agency, streamlining loan programs, decreasing processing times and reducing paperwork, which led to record-breaking years for SBA lending and investments in growth capital. Additionally, Mills led efforts to help small businesses create regional economic clusters, gain access to early-stage capital, boost exports, and tap into government and commercial supply chains.

Prior to SBA, Mills held leadership positions in the private sector, including as a partner in several private equity firms, and served on the boards of Scotts Miracle-Gro and Arrow Electronics. In 2007, Maine Governor John Baldacci appointed Mills to Chair Maine’s Council on Competitiveness and the Economy, where she focused on regional development initiatives, including a regional economic cluster with Maine’s boatbuilding industry.

Mills earned an AB in economics from Harvard University and an MBA from Harvard Business School, where she was a Baker Scholar. She is a recipient of the U.S. Department of the Navy’s Distinguished Public Service Award, their highest civilian honor, and is a frequent guest on news outlets and an opinion writer, with recent placements in Fortune, Forbes, The Hill, Harvard Business Review and American Banker.

Scott Griffith

As an XIR at General Catalyst Partners, Scott Griffith focuses on identifying and supporting innovative businesses that are driving growth and creating value by offering a category leading experience with a specific interest in marketplace-driven business models and the sharing economy. He is based in the firm’s Cambridge office.
Prior to joining General Catalyst, Scott served as chairman and CEO of Zipcar, the world’s leading car sharing network. During his ten-year tenure, he transformed Zipcar from a small business into a profitable public company, growing it from $2 million to nearly $300 million in revenues through organic growth and acquisitions before taking it public in 2011. In 2011, he engineered Zipcar’s Initial Public Offering (IPO), and in 2013 led the strategic sale of Zipcar to Avis Budget Group for approximately $500 million.

Prior to Zipcar, Scott held senior level positions at the Boeing Company (NYSE: BA), Information America and the Parthenon Group.

He serves on the boards of CoachUp (a General Catalyst portfolio company) and the Alliance for Business Leadership. He also serves as leadership council chairman for the Massachusetts General Hospital Cancer Center.

Scott earned his Bachelor of Science degree in engineering from Carnegie Mellon University and his M.B.A. from the University of Chicago Booth School of Business.

Dick Burke
President and Chief Executive Officer

Dick Burke is the president and chief executive officer of Envoy. He is responsible for the development of the overall company strategy, marketing, sales, finance, business development and technology, while managing day-to-day operations.
He has vast growth business and management experience as well as legal services insight. Prior to Envoy, Burke served as president of Apartments.com, where he managed its business operations, including sales, marketing, product development, production, customer service and technology. During his tenure, the business attained record numbers in customers, traffic and revenues.

Previously, Burke served as senior vice president of administration and corporate development for Classified Ventures LLC. In this capacity, he oversaw Homegain.com, the company’s online real estate business. In addition, he led the company’s corporate services division, comprised of corporate technology, legal, human resources, communications, facilities and corporate development. He played an integral role in successful acquisitions, including Apartment Home Living. Burke signed the papers that formed Classified Ventures LLC in 1997 and represented the company the same year in its acquisition of Visual Properties LLC, the predecessor of Apartments.com. Burke joined the organization in October 1998 as chief legal officer. Earlier in his career, he practiced law at Burke, Warren, MacKay & Serritella P.C. and Skadden, Arps, Slate, Meagher & Flom LLP.

Burke received a bachelor’s degree from the College of the Holy Cross and a juris doctor degree from Georgetown University Law Center.

A product of immigration, Burke believes that immigration affords individuals and businesses the opportunity to maximize their potential while strengthening society.

David Orfao
Board Member

David Orfao is a venture partner at General Catalyst, a venture capital firm with offices in Boston, New York and Silicon Valley and approximately $3.75 billion under management.

David has spent his entire career working with great founders. Early on, his focus was scaling revenue for early-stage software companies. As

David Orfao is a venture partner at General Catalyst, a venture capital firm with offices in Boston, New York and Silicon Valley and approximately $3.75 billion under management.

David has spent his entire career working with great founders. Early on, his focus was scaling revenue for early-stage software companies. As those companies grew and went public, he rose with them to lead sales or the entire company. His career includes technology leaders such as Lotus Development, Ashton-Tate, Frame Technology, Claris, and SQA.

The culmination was leading Allaire Corporation, which created Cold Fusion, the app server that launched the client-server web apps era. The company was small when David became CEO, but together with the Allaire brothers and team, they took it past $100 million in revenue in just a few years, and ultimately to a public offering and eventual merger into Macromedia/Adobe.

At General Catalyst, David works with great product founders who are looking for a trustworthy partner to help them scale up revenue, become strong operators, and build a high-growth company in the software, SaaS, application, information analytics, or security space. He is directly involved with Circle Financial, Clearsky, Envoy Global, Oceans Healthcare, OGSystems and Rstudio. He’s also on the board of Brightcove (a former General Catalyst portfolio company).

David is a graduate of Norwich University, earning a B.A. in Business and Accounting.

Select Current Investments

Circle, ClearSky Data, Envoy Global, Oceans Healthcare, OGSystems, RStudio

Alumni Investments

Brightcove (NASDAQ: BCOV), EZPrints (acquired by CafePress in October 2012), IMlogic (acquired by Symantec in February 2006), Imprivata (acquired by Thoma Bravo in July 2016), Ping Identity (acquired by Vista Equity Partners in June 2016), Tremor Video (NYSE: TRMR) and Tudou (NASDAQ: TUDO).

Susan Bihler
Susan Bihler
Board Member

Susan Bihler, a Partner with Catalyst Investors, is responsible for sourcing and executing investment opportunities in software, healthcare and business services sectors, among others. She also focuses on overseeing and prioritizing industry sector research, sector investment strategy formulation, and target sector deal flow generation. Susan currently serves on the boards of Catalyst portfolio companies Clinicient, Datavail, and Envoy Global and previously served on the boards of Ascentis, Alert Solutions, and MINDBODY (as a board observer).

Prior to joining Catalyst in 2009, Susan served as an Analyst at CIT Group where she was responsible for performing due diligence and credit analysis for various senior secured debt transactions within CIT’s Communications, Media & Entertainment Group.

Susan graduated from Georgetown University, cum laude, with a B.S. in Business Administration.