The Envoy web application supports these file types:
.bmp, .doc, .docx, .gif, .htm, .html, .jpeg, .jpt, .pdf, .png, .ppt, .pptx, .pub, .rtf, .tip, .tiff, .txt, .vst, .vdx, .xls, .xlsx, .xml, .zip
If you need to upload a type of file that is not supported, such as an email (.msg file), we suggest converting it to a supported file type and then uploading it.
If you need additional assistance, the Envoy Customer Support team can help. You can contact us at 1-855-739-8472 or 1-312-964-6499 or via email at [email protected].