In general, the fastest way to get in touch with the Envoy-retained law firm or the Envoy global team is through the Communication page. In the event that a call is needed, HR users can set up an attorney call from the Communication page of their account. You will see the option to schedule a call on...
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From your Visa Organizer, click on the drop-down arrow next to the “+Add a New Employee” button.  This will give you the option to either add an employee or create a case. Once you click “Create a Case”, you will be prompted to select a current employee or add a new one. You can invite new...
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When creating a case:  If Premium Processing is an option, you’ll see it appear as an add-on when opening a case. Turn Premium Processing on by clicking the toggle button. If a case is already opened: Select the employee’s case from the Visa Organizer. When you click into the case, you will find a link to the...
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If a form or letter is ready for review and you would like to assign its review to an employee, you can delegate it. To delegate a form or letter: Click on the action item for the form or letter you would like to delegate In the reviewer column, click the button that indicates the company...
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To set up and customize your email notifications: 1. Log in to your account 2. Hover over your name (top right) and click on Notifications 3. Go to the Settings tab and adjust your email notification preferences 4. Click on Save Settings If you need assistance setting up your email notifications, please contact your Customer Relationship Manager or...
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If you would like to cancel a case that was opened in your account, please contact your Customer Relationship Manager or Customer Support. If you need additional assistance, the Envoy Customer Support team can help. You can contact us at 1-855-739-8472 or 1-312-964-6499 or via email at customersupport@envoyglobal.com.
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If an employee will be responsible to pay for charges associated with a case, you can take these steps to assign charges to him or her: If the case isn’t open yet, you will have the option of distributing charges as you open it.  You can select “The employee will pay some or all fees associated with this...
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To store a credit card’s information in your Envoy account, you can take these steps: In your Division account, click the “Settings” link in the left sidebar Under the “Preferences” tab at the top of the page, you will see “Stored Credit Cards” Click “+Add Stored Credit Card” Enter the card information and click “Save”...
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The Envoy-retained attorneys upload copies of case filings and approval notices to the Reference Documents section of an employee’s Envoy account once they are finalized or received.  By default, these documents are visible to HR only. We know that employees sometimes request copies of these documents from their HR user, so we are working on a...
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Companies may have multiple individuals working with employees during the immigration process.  To add a colleague as an administrator of your Envoy account, you’ll need the name, email address, and phone number of the new contact. Here’s how to add a new user: From your Dashboard, select “Manage Users” from the left navigation bar. Click...
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